Job Opportunity
Digital Engagement Officer

Caerphilly Miners Centre for the Community is looking to appoint a Digital Engagement Officer to support us with developing our digital strategy, vital to keep us engaged with our community, and to establish the digital infrastructure needed to meet the needs of our community.


Job Title:  Digital Engagement Officer

Hours:  Flexible hours

Salary:  £6,000 for the six-month contract

Contract:  6 months initially (pending securing further funding)

Responsible to:  Katherine Hughes, Company Secretary

Base:   Flexible/ Remote working (with some work at the Centre)

Probationary period:  8 weeks
Application deadline: 6 July 2020


Caerphilly Miners Centre is a charity working to restore and give back to the community part of the former Miners hospital as a social enterprise, delivering services to support well-being, learning, personal development, social and economic inclusion and to generate opportunities for volunteering.  It seeks to make a positive difference to people's well-being whatever their age or circumstances. 

Covid-19 has challenged us to reconsider how we achieve this vision. As a centre for the whole community, we cater disproportionately for people lacking transport, are sometimes socially isolated and are digitally excluded.  Covid-19 has challenged us on several levels – public health and safety, our ability to tackle inequality and exclusion and support volunteering and local employment.  We have moved some of our activities online but we are ready to develop a hybrid system of engagement and we are looking for a Digital Engagement Officer to help us establish and run this service.


Job Purpose

To identify the best platforms for the Caerphilly Miners’ Centre community needs, to support existing staff and volunteers with the transition to digital service delivery, and to facilitate existing online groups and sessions in response to the Covid-19 pandemic.


Main Duties

  1. To identify and implement the best platforms and associated technology and develop a digital plan for the Centre.

  2. To drive technical best practice across digital systems and lead technology innovation in line with pursuing IT strategic objectives.

  3. To adapt existing workshop content to online and hybrid formats.

  4. To set up and facilitate online activities and classes to meet the needs of our existing members and help us to widen our reach.

  5. To support staff, volunteers and activity leaders with the transition.

  6. To host some activities and to help our staff and volunteers to host their own activities.

  7. To work alongside the team to develop our social media pages and keep the website up to date, and be the techincal support lead within the organisation.

  8. To support some of the more isolated and digitally challenged in our community to be able to access digital services.

  9. To work closely and in partnership with our class teachers and activity coordinators.

  10. To be responsible for thorough monitoring, evaluating and improving of our online activities and services, in conjunction with the Secretary.


Person Specification

Experience and Qualifications

  • Experience of establishing and delivering online course/ activities

  • Excellent IT, digital skills and technical proficiency

  • Relevant experience of working with people who need support in a transition to digital services

  • Excellent communication skills

  • Feeding into marketing of any digital offerings

  • Experience with group and community work

  • Experience of developing interactive elements of websites; including online bookings and payments

  • Experience of maintaining online / social media spaces and channels including responding to interactions

  • Experience of Office365

  • Experience of using mailing software to email newsletters



  • A sound awareness of digital service delivery and appropriate platforms and technology

  • An understanding of community groups and volunteering

  • A clear understanding of the issues around GDPR & Data Protection, Safeguarding, Confidentiality and information sharing


Essential Qualities

  • Ability to reflect, learn on the job, adapt, and make changes

  • Ability to work unsupervised, set own priorities and take initiative

  • Ability to work creatively with others within the local context

  • Ability to work within a team

  • Ability to support people to access digital information and resources

  • Ability to manage administration and evaluation procedures using computerised systems

  • Ability to maintain professional boundaries

  • Ability to work under pressure in a busy working environment and be able to multi- task 


Desirable Qualities

  • Ability to speak Welsh or a willingness to learn

  • Willingness to work unsocial hours on occasion

  • Experience of collecting analytics and data on web and social media stats

  • Experience of using digital publishing software


Application Form


For more information or for an application form please contact: Katherine Hughes, Company Secretary  029 2167 4242 or mob 07989 93883

029 2167 4242

©2019 by Caerphilly Miner's Centre for the Community.